Refund Policy
Last updated: 22 October 2026
1. Statutory right of withdrawal
Consumers generally have a statutory right to withdraw from an online purchase of goods within 14 days. For goods, the period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
The exact conditions and deadlines are explained in our separate Withdrawal Information. This policy does not replace or restrict statutory rights.
2. How to contact us about a return
To contact us about a return or withdrawal, email veltorgear@gmail.com and include your order number.
You may also use the electronic withdrawal function on our website once it has been implemented and made available.
Return address:
Veltor Gear
Hani Baziyar
Homuthstr. 8
12161 Berlin, Germany
3. Return shipping costs
Where permitted by law, and where we have informed you before purchase, you are responsible for the direct cost of returning goods following a statutory withdrawal.
This does not limit your statutory rights if goods are defective, damaged or incorrectly supplied.
4. Condition of returned goods
Please return the bag with any items supplied with it, where possible.
You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning. You may be liable for a reduction in value only where the applicable legal conditions are met.
5. Refunds
If you validly withdraw from a purchase, we will refund the payments received, including the cost of the least expensive standard delivery option offered, where required by law. Additional costs arising from your choice of a more expensive delivery option will not be refunded where the law permits this.
Refunds will be made within the applicable statutory period. Where legally permitted, we may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will generally be made using the same payment method used for the original transaction, unless another method is agreed and is legally permitted.
6. Defective or incorrect goods
If your bag arrives damaged, is defective or is not the item you ordered, contact veltorgear@gmail.com and describe the issue. Photographs may help us assess the situation.
Your statutory rights relating to defective goods remain unaffected.
7. Pre-orders and cancellations
The estimated shipping period for pre-orders is currently early 2027. The delivery information displayed before purchase applies to your order.
If you wish to cancel a pre-order before dispatch, contact us at veltorgear@gmail.com. We will explain the options available under the contract and applicable law.
This section does not restrict any statutory withdrawal or other consumer rights.
8. Contact
Veltor Gear
Hani Baziyar
Homuthstr. 8, 12161 Berlin, Germany
Email: veltorgear@gmail.com